Frequently Asked Questions

Choose your items in the catalogue and enter the quantity beside each one. Tap “View my quote” to review your selections and enter your dates.

Yes. You can build a quote or send a booking request online at any time. Our rental team follows up during business hours.

No. It sends you a copy of your estimate. To ask us to reserve the items, open your quote, add your dates and contact details, and select “Send my booking request.”

You’ll receive an acknowledgement with your request details. Our team checks availability for your rental dates and contacts you to confirm the arrangements.

Request your items as soon as you know your event date and approximate quantities. This is especially helpful for tents, large orders and specific linen colours.

A 50% non-refundable deposit secures your booking. The remaining balance is due 72 hours before your event starts. Call the showroom to arrange payment.

Contact us with your reference number, the item and the revised quantity as soon as possible. Additions depend on availability. You can reduce the quantity of each reserved item by up to 20%. Please request reductions at least 72 hours before pickup or delivery.

Tent rentals cannot be cancelled. For other rentals, call with your booking reference more than 72 hours before your event starts if you need to cancel. Your deposit is non-refundable. We do not accept cancellations once the event is 72 hours away or closer.

Our Kanata showroom and warehouse are at 101 Schneider Road, Unit 1. Check the pickup date and time on your confirmed booking before coming in.

The showroom is open Monday to Friday, 9 a.m. to 6 p.m., and Saturday, 9 a.m. to 2 p.m.

The showroom is closed on Sundays. The warehouse handles scheduled pickups and returns from 10 a.m. to 2 p.m. Arrange the date with us when booking.

For qualifying rentals booked for fewer than four days, ask about a free extension up to four days total. Request your preferred dates and wait for confirmation before changing your plans.

Tell us your vehicle type and what you’re collecting. For tables, check the folded length and the width of the vehicle opening. For dishes, allow room for the supplied crates.

Call us with your reference number and expected arrival time. Another customer may be waiting for the items, so please confirm any extension with our team.

We deliver in Ottawa and to surrounding areas. Include the full venue address and rental dates so we can check the route and quote the delivery charge.

Our team unloads and collects your rentals at an agreed curbside spot near where our truck can park. If you need us to bring items inside, carry them up or down stairs, or cart them a long distance from the parking area, please ask about additional fees when requesting your quote. Tell us what the route looks like for both delivery and pickup so we can confirm the service and price before you book.

The charge depends on the address, service window and work required. Include both the delivery and collection details when you request a quote.

Yes. Tell us when the venue opens, when setup must finish and any loading-dock restrictions. Ask for a narrower window if needed. Weekend, early and evening service can carry additional charges.

Tell us who can receive the order. If you want us to leave it in a secure location, agree on the spot and access instructions with our team beforehand.

Our standard service is curbside delivery and pickup. If you want chairs arranged, tables set up or linens placed, request setup service on your quote.

Fold tables and folding chairs, stack them together and gather the packed rentals at the agreed curbside pickup spot, unless you’ve arranged another service with us. Keep the route to the truck accessible.

Divide your guest count by the number of places you plan at each table and round up. For example, 48 guests seated eight per table need six dining tables. Count buffet and gift tables separately.

Plan for six guests, three on each long side. Seats at the ends can bring that to eight if the place settings and surrounding space allow.

Plan for eight guests, four per long side. Two end seats can bring that to ten. Use fewer seats for larger place settings or more elbow room.

Round tables let guests face one another. Rectangular tables work well in rows and can also serve as buffet, registration or head tables. Check the room layout before choosing.

Tall cocktail tables give guests somewhere to set a drink or plate. Include some standard-height tables and seating for guests who prefer to sit.

Tell us the surface and whether the chairs will be exposed to weather. Ask for outdoor-suitable seating and confirm the chair style if you plan to add covers.

Open Standard Linen Rentals and choose Colour. You can compare items in that shade or switch to Size or Fabric. Enter quantities beside the items you want.

For a rectangle, measure tabletop length, width and height. For a round table, measure the diameter and height. Decide how far down each side you want the cloth to hang.

For a standard table 96 inches long, 30 inches wide and 30 inches high, a 90 × 156-inch cloth reaches the floor on all four sides.

An overlay covers a broad area over a base cloth. A runner is a narrower strip down the table, useful when you want the base cloth or tabletop to show.

Find out whether the chair is folding or banquet style. Check the back shape as well. A front and side photo or a test fit can help us confirm the right cover.

Browse Sashes by colour and fabric. For a close match, bring a swatch to the Kanata showroom. Fabric finish and lighting can change how a colour looks.

Shake off food and debris. Let damp linens air-dry before packing them in the supplied bags. Keep wax, pins and sharp objects away from the fabric.

Start with your guest count and whether they’ll be seated, standing or attending a ceremony. Then allow space for the buffet, bar, stage and dance floor.

Yes. Choose “Plan this tent” on a tent listing to try a layout for that size. Include furniture and service areas, then review the plan with our team.

Our 10 × 10-foot pop-up is a DIY option. Installation is included for larger tents. Check the listing so your quote reflects the setup you need.

Share the usable dimensions, surface, photos and truck access. Include nearby buildings, trees and overhead obstructions so our installers can assess the location.

Tell us about the paved surface before booking. The team needs to assess anchoring, site access and permission from the property owner before confirming installation.

Provide your event times and the hours the site is accessible. We’ll confirm installation and removal separately so you can coordinate with your venue and other suppliers.

Some catalogue sections rent by the dozen. Choose the lower or higher multiple that suits your guest count. For an item marked by the dozen, 15 pieces means choosing 12 or 24.

Count one plate per guest for each course that needs a fresh plate. For 48 guests having dinner and dessert, start with 48 dinner plates and 48 dessert plates.

Count each service separately. If 60 guests will have wine with dinner and a toast in a fresh glass, plan for 120 glasses. Tell us if staff will wash and reuse glasses during the event.

Scrape off food and return dishes and glassware in the packaging provided. We do the washing. Keep glasses upright in their crates for the return trip.

Propane tanks are rented separately. Add a tank to your request if you need one, and tell us the equipment and planned operating time so we can help estimate fuel.

The urn is rated for 50 coffee-urn cups. Larger mugs reduce the number of servings, so tell us your mug size and whether you plan to offer refills.

Yes. Include the colours, event date and type of design you have in mind. A photo or invitation can help our team understand the look you want.

Browse Custom Balloons for inspiration. Tell us whether you’re decorating an entrance, backdrop or table, along with the space dimensions and your budget.

Provide the venue address, contact person, access time and event start time. Specify whether you need drop-off or installation so we can quote the right service.

Yes. Include the available floor dimensions, guest count and what the stage will be used for. If both are going inside a tent, include them in the tent layout.

Call our rental specialists at 613-226-4780 or email ottawa@codyrentals.ca. Start with your date, venue and guest count, and we’ll help you work through quantities and options.